In today’s fast-moving legal world, bringing in new technology can feel both exciting and overwhelming. To explore what really helps teams succeed, Ben White, Founder of Crafty Counsel, took a walk in the park with Nicola, Head of Customer at Kuberno.
Over tea, Nicola shared her experience supporting legal teams through onboarding and change. Whether you’re rolling out a new platform or looking to improve adoption, her lessons offer practical inspiration.
Watch the full conversation to hear Nicola’s thoughts-or start with the highlights below.
1. Empower your data custodians
Nicola believes data integrity depends as much on people as on systems. When teams meet new tools, it’s common to feel uncertain.
The answer? Empower your data custodians.
- Give them the tools and access to manage information confidently.
- Show how their work connects to the bigger picture.
- Make clear why accurate, up-to-date data matters to everyone.
When people feel ownership, they move from hesitation to proactive engagement.
2. Start with a clear content plan
Many organisations treat onboarding as an informal handover. Nicola suggests taking a more structured approach with a clear content plan.
This helps you:
- Map out what content you’ll need and when.
- Define activities and milestones that guide everyone from A to B.
- Keep teams informed, so no one feels left behind.
With a clear plan, onboarding feels organised rather than rushed.
3. Align and communicate early
Successful technology adoption relies on early alignment and open communication.
To set the tone:
- Secure senior sponsorship to champion the project.
- Create a communication plan that keeps everyone updated.
- Bring IT teams in early, so technical details don’t derail progress.
When everyone is on the same page, change feels less daunting- and more like a shared journey.
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